Refund policy

Return & Refund Policy (USA)

Last Updated: 20 Dec 2025

At The Brand Barrel, each product is individually handcrafted using natural teak wood. Due to the artisanal nature of our products and international fulfillment, we follow a Sales Are Final policy for all USA orders.

Please read the policy carefully before placing an order.

1. Sales Are Final (No Returns / No Refunds)

All products sold on The Brand Barrel USA website are non-returnable and non-refundable.

Because our items are:

  • Handcrafted in small batches

  • Made from natural teak wood (grain and tone variations are natural)

  • Shipped internationally

We are unable to accept returns or issue refunds once an order has been delivered.

2. Eligible Cases for Replacement or Store Credit

While we do not offer returns or refunds, we do provide replacements or store credit in the following cases:

  • Product received is damaged during transit

  • Product received is defective

  • Incorrect item received (wrong product)

Conditions:

  • You must notify us within 48 hours of delivery

  • Clear photo and/or video proof is required

  • Packaging must be shown in the evidence

Once verified, we will offer:

  • A free replacement, or

  • Store credit (valid for future purchases)

3. Natural Wood Disclaimer (Important)

Teak wood is a natural material.
The following are not considered defects and are not eligible for replacement or credit:

  • Minor color variations

  • Natural wood grains or patterns

  • Slight texture differences

  • Handcrafted finish variations

These characteristics are part of the product’s natural and artisanal appeal.

4. Shipping & Delivery Issues

  • Delays caused by customs clearance, weather conditions, or courier operations are not eligible for refunds

  • Incorrect shipping address provided by the customer is not our responsibility

  • Failed delivery attempts due to customer unavailability are non-refundable

5. How to Raise a Support Request

To report an eligible issue, contact us at:

📧 info@thebrandbarrel.com
📦 Subject line: Order Issue – USA

Please include:

  • Order number

  • Description of the issue

  • Photo/video proof (mandatory)

Our team will respond within 2–3 business days.

6. Chargebacks & Payment Disputes

By placing an order on our USA website, you acknowledge and agree to this policy.
Unauthorized chargebacks or payment disputes raised without contacting our support team may result in account restrictions.

7. Policy Acceptance

By completing a purchase on The Brand Barrel USA website, you confirm that you have read, understood, and agreed to this Return & Refund Policy.