Contact information

Contact Information

Last Updated: 20 Dec 2025

At The Brand Barrel, we are committed to providing clear and reliable customer support. If you have any questions regarding our products, orders, or policies, please use the contact details below.

How to Reach Us

📧 Email Support

For all order-related inquiries, shipping updates, or product questions:

Email: info@thebrandbarrel.com

Please include your order number in the subject line for faster assistance.

🕘 Customer Support Hours

  • Monday to Friday: 10:00 AM – 6:00 PM (IST)

  • Closed on weekends and public holidays

We typically respond to all inquiries within 24–48 business hours.

Order Support Guidelines

To help us assist you efficiently, please provide:

  • Your order number

  • Registered email address

  • A brief description of your concern

  • Photo or video proof (if reporting a damaged or incorrect item)

Incomplete information may delay resolution.

International Customer Support (USA Orders)

As we ship internationally, please allow additional time for:

  • Shipping status updates

  • Customs-related inquiries

  • Replacement processing (if applicable)

All support requests are handled via email to maintain accurate order records.

Policy Communication

For clarity, please note:

  • We do not offer returns or refunds on USA orders

  • Eligible issues are handled via replacement or store credit only

  • Shipping timelines for USA orders are typically 10–15 working days

For full details, please refer to our Return & Refund Policy and Shipping Policy pages.

Legal & Business Information

Brand Name: The Brand Barrel
Business Type: Ecommerce – Handcrafted Home Décor & Teak Wood Kitchenware

For official or legal correspondence, please contact us via email only.

Policy Acceptance

By contacting The Brand Barrel, you acknowledge and agree to communicate in accordance with our published policies and response timelines.